FAQ

关于我们的包包的一切

为确保高效的回收过程，我们只使用 BottleBank 蓝色袋子在接受可回收物品时。这些特别设计的包配有独特的二维码，每次您寄出时，我们的同事都会扫描这些二维码，因此我们可以确保您获得应得的 CRV 退款。你每次都能拿到这些包 participating grocery stores, but availability may vary. Please make sure you only use these BOTTLEBANK blue bags when recycling with us.

我们承诺为您提供最佳的回收体验，我们很高兴与大家分享我们正在努力实施RFID（射频识别）技术。得益于这一改进，我们所有的行李都将配备嵌入式芯片，从而无需扫描二维码，从而在放下行李时实现更加顺畅和高效的流程。这并不意味着您将无法使用剩余的二维码行李，但是，只要它们在商店有售，您就可以自由地同时使用这两种类型的行李。

下车地点

FAQ

How can I access the balance remaining in my previous account on the old system?

As of July 1, 2024, BOTTLEBANK has launched a new mobile app. If your previous account still holds a balance, you may withdraw your funds via the former app or at the physical kiosk located at Our Planet Recycling, 445 Bayshore Blvd, San Francisco, CA 94124, open Monday through Saturday from 8:00 am to 4:30 pm. Please note that this option is available only until October 31, 2024.

After November 1, 2024, access to the previous mobile app and kiosk for fund transfers or withdrawals will no longer be available. Customers with updated mailing addresses will receive a check by mail. For those needing assistance, you may contact the former Customer Service team toll-free at 833-732-6885 between 8:00 am and 6:00 pm daily to request a check.

California Unclaimed Property Law requires business entities to transfer inactive funds to the State Controller’s Office (SCO). For more information, visit the California SCO’s website.

什么是 CRV？

CRV 代表加州兑换价值，这是您在加利福尼亚州每次购买装在可回收容器中的饮料时支付的一小笔费用。如果您下载我们的 BottleBank CA 应用程序，您将获得有关如何回收这些容器以及如何收回这笔小额费用所需的所有信息，从而毫不费力地将垃圾变成金子。

我可以把什么放进袋子里？

最简单的决定方法是简单地检查铝瓶、玻璃瓶或塑料瓶的外部，看看上面是否印有 “加州现金退款” 或 “加州CRV退款” 信息。如果有，你可以按类型对它们进行分类，把它们放进你的 BottleBank 袋子里，然后把它们放下。但是，请注意，新增内容可能要到2025年7月1日才有标签。欲了解更多详情，请查看我们的指南在符合条件的物品上。

How does redemption work?

With BOTTLEBANK® It's simple - just download the NEW app, collect your bottles and cans in our special bag, take them to the nearest BOTTLEBANK® recycling point and get your bags scanned. You'll receive your CRV funds electronically within 72 hours.

我怎样才能找回我的 CRV？

当您寄出行李时，我们乐于助人的工作人员将对其进行扫描，处理完成后，您将在72小时内收到退款到您的Venmo或PayPal账户。

Do I have to separate the containers by type?

No, we also accept bags with mixed materials,so you don't have to separate your bottles and cans if you don't want to.

我在哪里可以买到 BottleBank 包包？

你可以在每个下车地点以及旧金山各地的参与商店找到它们。查看我们的清单地点看看哪一个离你最近。

Can I crush the plastic bottles and aluminum cans?

Yes, with the new BOTTLEBANK you can crush them. This way you can fit in more bottles and cans in every bag.

我可以在哪里存放回收的物品？

只需打开您的 BottleBank CA 应用程序，在其内置地图上查看哪个下车地点对您来说最方便，您就可以开始了。

Is the BOTTLEBANK® service free?

Enjoy a waived $0.25 bag processing fee until January 1, 2025!

我的集装箱能得到多少钱？

最新价格始终在应用程序中可用，并且符合CalRecycle的最新更新。因此，只需轻点几下即可知道容器能买到多少钱。

我可以下车的金额有限制吗？

如果是铝制或塑料容器，一个人每天的托运量不得超过 25 磅。玻璃容器的每日限额为每人 250 磅。